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Shop Terms & Conditions

Disclaimer

By placing an order with Southern Stoves, you agree to these terms and conditions.

A binding contract is formed between you and Southern Stoves once you have received a confirmation email that your order has been accepted.

We make every effort to provide accurate information. However, Southern Stoves or its employees can not accept any liability for errors or omissions on this web site.

Dimensions and other specifications given on this site are mostly provided by the manufacturer and may be approximate. Specifications may change without notice. Please confirm any specific details before ordering if you are unsure.

Southern Stoves reserve the right to change prices at any time.

All prices shown on this website include VAT at the prevailing rate.

We do not offer the facility to refund VAT for items that are exported outside of the UK.

All goods and prices are subject to availability and Southern Stoves will not be held responsible for any costs incurred due to delayed or unavailable goods.

Goods remain the property of Southern Stoves until paid for in full.

Delivery

Prices: (Mainland UK Only)

Order up to £9.99 = £4.50 Delivery
Order up to £24.99 = £7.50 Delivery
Order up to £74.99 = £9.50 Delivery
Order up to £99.99 = £12.50 Delivery
Order £100.00 or more = FREE!

For delivery outside mainland UK - please enquire.

Delivery for Heat Resistant Glass is £12.00 per order, unless delivery is to the Highlands or any Island in the UK where it will be £30. Please call for prices to Europe.

We aim to deliver within 7 working days.

Ordering

When an order is placed with Southern Stoves you will receive an email with your invoice and details of the products you have ordered.

Payment

Payment is by Paypal secure server. If you wish to pay by cheque please advise by emailing your order and send a cheque made payable to Southern Stoves to our company address.

If you wish to pay by credit/debit card over the phone, please email your order and contact us on 01189 887459.

Cancellation

Under the Consumer Credit Act you have the option to cancel any order before the items are despatched or within 7 working days from receiving the items and for a full refund within 30 days, excluding cost of return postage, providing you take reasonable care of the goods whilst they are in your possession.

This does not affect your statutory rights.

Orders cancelled outside of these limits will incur a £20 charge.

Cancellations must be made in writing by post or by email.

Returns

Notices of returns must be made in writing by post or by email.

The goods must be returned in their original packaging.

The goods must not have been used in any way.

The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.

Southern Stoves cannot accept return of goods which are damaged after delivery.

Returned items must be sent by recorded delivery. If when you receive your order the goods are damaged or faulty, please advise Southern Stoves within 24 hours and we will arrange for a replacement to be sent.

Privacy

Your personal details will not be sold on or transmitted to any other company.

Payment is made by Paypal secure server. Your card details are securely encrypted by your web browser before being sent.

Complaints

Will be dealt with in 5 working days and must be sent in writing by post or by email.